Show you are responsive by listening attentively. Here are some quick tips:

• Stop what you are doing and focus on the speaker.
• Make eye contact and lean toward the speaker.
• Let the other person do the talking – don’t interrupt, interpret, offer an opinion, or advice.
• Ask open-ended questions – this shows you are listening and helps you gather information.
• Observe the speaker’s body language to hear what they are NOT saying. Notice the person’s facial expressions, gestures and posture. Note any discrepancies between what the person says and how they act.