Universal Standard #5
Unit 1 - Trusted and Reliable
Page 21
Know what to do, if you can’t help someone.
HELPFUL HINT:
Follow these four steps:
Let the person know that you can’t help them but you will find someone who can.
Contact the specialist and explain the situation.
Make sure that this particular colleague can help. Otherwise, find someone else who can.
Follow-up to make sure the customer’s needs were met.
