Universal Standard #3
Unit 7 - Telephone and Voicemail
Page 16
Be natural.
HELPFUL HINT:
While it is important to write down what you need to say – make sure it doesn’t sound like you are reading a script. Callers want to hear someone that sounds natural and welcoming.
Smile when recording your message.
HELPFUL HINT:
Smile – it reflects in your tone of voice.
