DID YOU KNOW?
Myth #1: Customers hate to be transferred.
“If a customer contacts a firm for general information regarding the business, products, prices and so on, they may well expect to get an answer from their first point of contact. However, if they want expert advice, they do not expect the first person who answers to also be an expert in all things. In this case, a transfer of their call can actually reassure them they are going to the person who has the expertise.”
“If a customer contacts a firm for general information regarding the business, products, prices and so on, they may well expect to get an answer from their first point of contact. However, if they want expert advice, they do not expect the first person who answers to also be an expert in all things. In this case, a transfer of their call can actually reassure them they are going to the person who has the expertise.”
- Harvey Thompson
