Universal Standard #3
Unit 4 - Face-to-Face
Page 6
Take extra care with grooming and hygiene. Your attire accounts for 90 per cent of your first impression. The remaining 10 per cent consists of general grooming including: neatly manicured nails, a trimmed beard, a clean shave, a tidy hairstyle, tasteful makeup, and jewellery that can be seen but not heard.
HELPFUL HINT: