Respect their time, energy, favourite people and money. And remember, no one wants to wait while the person they are trying to interact with is engaged in a side conversation.

On average only 60 per cent of your satisfied customers will do business with you again. Therefore, you need to continually improve your customer relations skills and build rapport with each and every person who walks through the door. You need to give every satisfied customer a reason to come back, while enticing new prospects to do business with you in the first place.