Choose welcoming words and use a friendly tone of voice. For example, "Good morning, I am Jonathan Smith. How may I help you?"
DID YOU KNOW?
When you use a higher and more varied pitch of voice you will appear more competent. If you speak loudly, you will be perceived as aggressive or overbearing. And if you speak softly you will appear timid and polite.
ACTION:
Start asking people how you can help. Why? This will help us to convey that we are different, that we are here to help.
