In order to win the hearts and minds of their employees, organisations must offer training, encourage growth and development, nurture optimism, demonstrate the courage to change and provide support in meeting needs and gaining trust.

Training and development programmes impact performance in the following ways:

1. Positively affects worker morale and job satisfaction.
2. Increases employee retention – working with good colleagues, challenging job assignments and opportunities for career growth and development are among the top reasons for staying with a company.
3. Prepares staff to carry out the mission of the company.