Our six Universal Standards have been designed to systematically deliver our Helpful Partner Customer Experience.

• They represent what we are going to do.
• They represent what we are going to become.
• They represent an operational practice that makes everyone accountable for the level of service that we will provide to anyone with whom we interact.
• Think of our Universal Standards as the non-negotiable level of service that we will give to everyone – whether they are our colleagues, our customers, potential customers, or suppliers.